Question 1

How does deinrezept work?

Accepted Answer

The entire process consists of four steps: (1) Choose a treatment — no registration required, from over 40 treatments in 6 categories. (2) Complete the medical questionnaire — only relevant questions, no unnecessary effort. (3) Medical review — a licensed physician evaluates your case individually; there is no automatic approval. (4) Prescription & shipping — if suitable, the prescription is issued and sent to your home discreetly in neutral packaging. The prescription fee is a flat 2.98€. All costs are displayed transparently before you commit.

Question 2

Can I see prices without logging in?

Accepted Answer

You can go through the entire process up to the payment step without creating an account. Only when you want to finalize your order or when sensitive content (e.g., follow-up questions, documents, status updates) needs to be securely assigned, a brief verification via email code is required. Transparency comes first: you know exactly what you are paying before you decide.

Question 3

Why is there a Quickcheck before the questionnaire?

Accepted Answer

The Quickcheck verifies whether you have already placed an order for the same treatment within the last 6 months. If so, and you confirm that nothing has changed regarding your health, medication, and symptoms, you can skip the full questionnaire. This saves you unnecessary repetition. If something has changed — e.g., new medications, altered symptoms, or a new diagnosis — the full questionnaire will be completed to ensure medical safety.

Question 4

How long does the medical review take?

Accepted Answer

The review begins as soon as your completed questionnaire is received. With complete and clear information, it goes particularly fast — often within a few hours. If the physician has medical follow-up questions (e.g., about pre-existing conditions, medication plans, or symptoms), the processing time is extended because a decision can only be made after your response. Delays may also occur on weekends and public holidays. We do not guarantee specific timeframes — the thoroughness of the review always takes priority.

Question 5

Can I continue the process later?

Accepted Answer

Your progress is automatically saved so you can pick up right where you left off if interrupted. After extended inactivity, a new verification via email code may be required for security reasons. The questionnaire itself remains saved and does not need to be restarted.

Question 6

Who is deinrezept suitable for?

Accepted Answer

deinrezept offers over 40 treatments in 6 categories: men's health, women's health, skincare, sexually transmitted diseases, general medicine, and travel medicine. Whether a specific treatment is suitable in your case is decided by a licensed physician after individual review. Important: deinrezept is designed for planned medical concerns — not for acute emergencies. For life-threatening symptoms, please call 112 immediately.

Question 7

What if I have acute severe symptoms?

Accepted Answer

Telemedicine is designed for planned medical concerns. For chest pain, shortness of breath, neurological symptoms, heavy bleeding, anaphylactic reactions, suicidal thoughts, or similarly acute conditions, please call emergency services at 112 immediately. For urgent but non-life-threatening concerns, the medical on-call service is available at 116 117 — including at night and on weekends. deinrezept cannot and must not replace an in-person medical examination.

Question 8

Who reviews my information?

Accepted Answer

Every case is evaluated by a medical professional who assesses your answers, potential contraindications, interactions with other medications, and suitability for telemedicine treatment. A prescription is only issued if the physician considers the treatment medically justifiable. There is no automatic or algorithm-based approval — the physician's decision always comes first.

Question 9

What does 'follow-up question from the physician' mean?

Accepted Answer

Follow-up questions arise when information in the questionnaire is incomplete, when the physician needs to clarify medical details (e.g., pre-existing conditions, current medication plan, symptom progression), or when interactions need to be checked. You will receive the follow-up question by email with a link to the portal where you can respond directly. Only after your response can the physician complete the review. The faster and more completely you respond, the faster the process continues.

Question 10

How do I respond to follow-up questions as quickly as possible?

Accepted Answer

The more precise your answer, the faster the physician can decide. Be specific about: medication names and dosages, diagnoses (if available), how long symptoms have been present, and whether anything has changed. If the physician asks for a medication plan and you have one, follow the upload instructions in the portal. Please do not guess about medical information — it is better to honestly state 'I don't know' than to provide incorrect information.

Question 11

Can a request be rejected?

Accepted Answer

A rejection may occur in cases such as: contraindications (e.g., known allergies to the active ingredient), risky interactions with medications already being taken, incomplete or contradictory information, or when the condition requires an in-person examination. Multiple orders within a short period may also be rejected. You will be informed about the status. If no medical service was provided, you will generally not be charged. If a review has already been conducted, the refund policy is governed by the terms and conditions (see Cancellations & Refunds).

Question 12

What happens if I provided incorrect information?

Accepted Answer

Incorrect or contradictory information can distort the physician's decision and, in the worst case, endanger your health. If you notice that you provided something incorrectly, correct it at the next opportunity — e.g., in a follow-up question or through support. The physician can only make decisions based on the information you provide. Intentionally providing false information may also result in a permanent ban.

Question 13

Can I upload documents?

Accepted Answer

We only request documents that are truly necessary for the medical assessment. The request comes as a follow-up question by email and can be answered in the portal. When sharing documents, please redact irrelevant personal information (e.g., insurance numbers) as long as it does not distort the medical content. All uploaded documents are encrypted during transmission and used exclusively for the medical review.

Question 14

Will I receive personal medical advice like at a doctor's office?

Accepted Answer

deinrezept is designed for clear, efficient processes: You answer a medical questionnaire, a licensed physician reviews your information and makes an individual decision. If needed, the physician will ask follow-up questions. For some treatments, a video consultation is optionally available. For complex or acute conditions, an in-person examination may be necessary — in such cases, your request may be rejected and you will be referred to an in-person doctor's visit.

Question 15

Why do I need to verify my email with a code?

Accepted Answer

Verification via a 6-digit email code replaces a traditional password. This is safer and simpler: you don't need to remember a password. The code ensures that you actually have access to the provided email address. This way, orders, medical follow-up questions, and status updates are reliably assigned, and misuse (e.g., orders under someone else's email) is prevented.

Question 16

I haven't received a code — what should I do?

Accepted Answer

The most common reasons for missing codes: (1) The email is in your mail provider's spam, junk, or promotions folder. (2) A typo in the email address — this is the most common reason. (3) Your mailbox is full. (4) Mail server delays — wait 1–2 minutes. If you still don't receive a code after requesting again: contact support and provide the affected email address. However, never send the code itself to anyone — it is meant only for you.

Question 17

How long is an OTP code valid?

Accepted Answer

The short validity period protects you: even if someone intercepts an old code, it is useless after expiration. If your code has expired, simply click 'Resend code' and use the newest code. This is a normal security mechanism, not an error.

Question 18

I requested a code multiple times — which one is valid?

Accepted Answer

If you have requested multiple codes in succession, use the newest one — that is the last one that arrived in your inbox. All previous codes are automatically invalidated as soon as a new one is generated. Tip: Wait 1–2 minutes after requesting before requesting again to avoid confusion.

Question 19

Can I change the email address during the process?

Accepted Answer

If you want to change your email address, simply enter the new address in the verification step and you will receive the code there. Note: this address will also be used for all further communication — including physician follow-up questions, status updates, and shipping notifications. Therefore, choose an address that you have permanent access to.

Question 20

Why am I sometimes logged out / seeing inconsistent states?

Accepted Answer

If you have multiple browser tabs with deinrezept open, one tab may display an outdated state. Solution: Hard reload with Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows). For persistent issues: clear cookies for deinrezept or try it in a private/incognito window. If the problem persists, contact support with a brief description of the error.

Question 21

Do I receive a medication or just a prescription?

Accepted Answer

For most treatments, the supply is provided through a partner process: you receive the prescription and the medication is shipped directly to your home through a partner pharmacy. For some treatments, you receive a prescription that you can fill at a pharmacy of your choice. The order process always clearly indicates which option applies to your chosen treatment. Payment is made in two steps: first the prescription fee (2.98€) to deinrezept, then — if applicable — the medication price to the pharmacy.

Question 22

Do I need to provide a phone number?

Accepted Answer

We only ask for a phone number when there is a specific reason — for example, when the shipping provider needs it for delivery or when contact may be necessary in case of delivery issues. The reason is displayed during the order process. Your phone number is treated confidentially and is not used for marketing purposes.

Question 23

Can I order multiple packages / larger quantities?

Accepted Answer

The physician decides based on your information what quantity is medically justifiable. Unusually high quantities are generally limited or rejected — this is for your safety and follows legal requirements. For long-term therapies (e.g., contraception, blood pressure), larger package sizes may be appropriate if the physician approves.

Question 24

Can someone else order on my behalf?

Accepted Answer

The medical questionnaire must be completed by the person for whom the prescription is intended. Only then can the physician make a safe decision. Orders under a false name or on behalf of third parties are not permitted for legal and medical reasons and may result in rejection or suspension. The email verification additionally ensures that the order is assigned to the correct person.

Question 25

How do I redeem a discount code?

Accepted Answer

Discount codes are entered in the final order step, directly before payment. After entry, the reduced price is displayed immediately. If a code does not work, please check: correct spelling (case-sensitive), validity period, minimum order value, and whether the code has already been used. Important: after completing the payment, a discount usually cannot be applied retroactively.

Question 26

I couldn't redeem the discount — what now?

Accepted Answer

If the code is not accepted, please stop before completing the payment and contact support. Provide the code, the treatment, and ideally a screenshot of the error message. After completing the payment, retroactive discount application is generally not possible. Support can check whether the code is valid and help you further.

Question 27

Can I change something after completing the order (medication/dosage/address)?

Accepted Answer

After your order, medical and logistical processes begin immediately. Changes are only possible as long as the status allows — that is, before the completion of the medical review and before shipping. Delivery address changes after shipping are generally no longer possible (the shipping provider takes over). Therefore, carefully review all information before completing your order. For urgent change requests, contact support immediately with your order reference.

Question 28

What happens if a medication is not available?

Accepted Answer

Supply shortages can occur with certain active ingredients. In this case, we will inform you and offer options: you can wait until the medication is available again, or — if medically justifiable and approved by the physician — choose an equivalent alternative. If no option works for you, the order can be cancelled and the corresponding amount refunded, depending on the processing stage.

Question 29

Can I order multiple medications in one process?

Accepted Answer

Multiple orders are possible but more complex: the physician reviews each medication individually for suitability and interactions. Separate prescriptions may be required, and prices/shipping may be split. Processing time may be somewhat longer with multiple medications. All costs are displayed transparently before completion.

Question 30

Do I need to fill out the questionnaire with every order?

Accepted Answer

The Quickcheck detects whether you have recently ordered the same treatment. If so, and you confirm that nothing has changed regarding your health, medication, and symptoms, the questionnaire is shortened. If you indicate changes — e.g., new medications, altered symptoms, or a new diagnosis — the full questionnaire is required for safety reasons. This ensures that the physician always makes decisions based on up-to-date information.

Question 31

What costs are involved?

Accepted Answer

The total costs are transparently composed: Step 1 is the flat prescription fee of 2.98€, which covers the medical review and prescription issuance. Step 2 is the medication price, which varies depending on the active ingredient, dosage, and package size — this is paid to the partner pharmacy. Shipping costs and VAT are also displayed before completion. There are no hidden fees and no retroactive surcharges. You know exactly what you are paying before you decide.

Question 32

Do I need to pay extra for the prescription and/or delivery?

Accepted Answer

The 2.98€ prescription fee covers the medical review and prescription issuance. The medication price is charged separately. If shipping costs apply, they are listed as a separate item in the checkout. The exact breakdown of all items — including VAT — is always shown before the binding completion. No surprise additional costs.

Question 33

What payment methods are available?

Accepted Answer

The available payment methods are displayed in the checkout step. We currently support, among others: credit cards (Visa, Mastercard, American Express), PayPal, Klarna, Google Pay, and Apple Pay. The availability of individual methods may vary by region or risk checks by the payment provider. All payments are securely processed through our payment service provider (Stripe). deinrezept does not store credit card data.

Question 34

My payment was declined — what are the most common reasons?

Accepted Answer

Please check first: (1) Is your credit card limit sufficient? (2) Did you authorize the 2-factor confirmation in your banking app? Many banks require active confirmation for online payments. (3) Are the entered card details correct (number, expiration date, CVV)? (4) Is the card accepted for online payments abroad? If it still does not work, try a different payment method (e.g., PayPal instead of credit card). For persistent issues, contact support with the time and error message — but never send card details to support.

Question 35

What appears on my bank statement?

Accepted Answer

We ensure discretion in banking transactions as well. The exact description depends on the payment service provider (Stripe) and your bank. Typically, a neutral description appears that does not directly indicate medical content. If you are unsure which transaction belongs to your order, contact support with the approximate amount and date.

Question 36

Will I receive an invoice / confirmation?

Accepted Answer

After completing the order, you will receive a confirmation by email. Further receipts and status updates can be found in your portal. Depending on the service and partner, separate invoices for the prescription fee and the medication may be generated. If you cannot find a specific receipt, contact support with your email address and order reference.

Question 37

Can I request a reimbursement from my health insurance?

Accepted Answer

The prescriptions issued through deinrezept are generally private prescriptions. Whether your statutory or private health insurance reimburses the costs depends on your plan and the specific indication. We can provide you with receipts for the services rendered but make no guarantees regarding cost coverage by health insurance. Check with your insurance provider whether and under what conditions reimbursement is possible.

Question 38

Online prescription or paper prescription — what do I receive?

Accepted Answer

Depending on the medication and legal requirements, a digital prescription, digital prescription information, or a traditional paper prescription may be required. For example, certain controlled substances (such as medical cannabis) require a narcotics prescription in paper form, which is delivered by mail. For many other treatments, the prescription is issued digitally and transmitted directly to the partner pharmacy. The process always transparently shows which form applies and how you redeem the prescription.

Question 39

Who is an online prescription suitable for?

Accepted Answer

Online prescriptions are suitable for treatments that do not require a physical examination and where the physician can make an informed decision based on your information. deinrezept offers over 40 treatments in 6 categories for which an online prescription may be available. An online prescription is not suitable for, e.g., acute emergencies, unclear symptoms requiring a physical examination, or certain medications with special legal requirements. The process automatically shows whether an online prescription is offered for your chosen treatment.

Question 40

How long does it take to receive my prescription?

Accepted Answer

The total duration consists of: (1) the medical review — typically a few hours to 1 business day, and (2) delivery — digital immediately, paper by mail 1–3 business days depending on region. If the physician has follow-up questions, the review time is extended because a decision can only be made after your response. You will receive status updates by email and in the portal. If you have not received any information after approval, check your portal or contact support.

Question 41

Can I specify a preferred pharmacy?

Accepted Answer

For some treatments, you can specify a preferred pharmacy and receive a prescription to fill there. For other treatments, the process is optimized for partner pharmacies that ship the medication directly to your home. The order process clearly indicates which option applies to your treatment. If the preferred pharmacy option is available, you will find the input option in the process.

Question 42

I specified a preferred pharmacy but haven't received a response — what should I do?

Accepted Answer

Delays can have various reasons: the physician has follow-up questions, the pharmacy has not yet responded, or the medication is currently unavailable. You can check your current status in the portal at any time. If the status remains unchanged for an extended period (e.g., more than 2 business days after prescription issuance), contact support with your order reference — we can then investigate.

Question 43

Can I cancel a prescription order?

Accepted Answer

Once a licensed physician has conducted the review and issued a prescription, cancellation is generally no longer possible or only partially possible — the medical service has already been provided. Before this point, cancellation is possible. In any case, contact support early. The exact cancellation terms can be found in our terms and conditions. In the event of a rejection by the physician, the prescription fee is generally refunded (see money-back guarantee).

Question 44

Are the medications offered genuine?

Accepted Answer

The medications are sourced exclusively through regulated and licensed supply chains that comply with German pharmaceutical standards. The supply is handled through partner pharmacies that are subject to applicable quality and safety regulations. If you have questions about a specific manufacturer or product, contact support — we will help you.

Question 45

Can I use a medication for a purpose other than intended?

Accepted Answer

Using a medication outside the intended indication (off-label use) can increase risks and lead to unwanted side effects. The physician prescribes the medication based on your information for a specific purpose. Do not change the use on your own. If in doubt, consult your physician or pharmacist. If you need a different treatment, simply start a new process for the relevant concern.

Question 46

What should I do if side effects occur?

Accepted Answer

Mild side effects (e.g., headaches, mild nausea) are possible with many medications and are often temporary — the package leaflet informs you about common side effects. For severe, unexpected, or persistent symptoms: stop taking the medication and seek medical help. In acute emergencies (difficulty breathing, swelling, rapid heartbeat), call 112 immediately. You can also ask a follow-up question in the portal or contact support if it concerns your ongoing treatment.

Question 47

What if the medication has no effect?

Accepted Answer

The effectiveness of a medication depends on many factors: dosage, individual tolerance, timing of intake, concurrently taken medications, and lifestyle. Please never change the dosage on your own — increasing it without medical instruction can be dangerous. If you do not notice any effect after a reasonable time, start a new request or contact support to discuss the next steps. An alternative or dosage adjustment may be appropriate.

Question 48

Can I order medications in large quantities for long-term use?

Accepted Answer

For long-term therapies (e.g., contraceptives, blood pressure medications), larger package sizes may be approved by the physician. Unusually high individual quantities are limited or rejected for safety and legal reasons. For regular needs, the reorder function is available: if you reorder within 6 months and nothing has changed, the process can be shortened via the Quickcheck.

Question 49

What should I do if I can't find my medication?

Accepted Answer

If you cannot find a specific medication or treatment, there may be various reasons: the product is offered under a different name or in a different category, it is currently unavailable, or there are legal/medical reasons why it cannot be offered via telemedicine. Try the search function on the homepage or browse the 6 treatment categories. If you still can't find it, contact support — we can tell you whether there are alternatives or planned availability.

Question 50

For which conditions can medical cannabis generally be considered?

Accepted Answer

Medical cannabis is discussed in the context of chronic pain, sleep disorders, neurological conditions (e.g., spasticity in MS), treatment-resistant symptoms, and certain psychological conditions. Whether it is suitable in your specific case depends on your history: what treatments have you already tried? What diagnoses are present? What risks and interactions exist? There is no automatic approval and no blanket indication — the physician decides individually based on your information.

Question 51

What is the process for getting a cannabis prescription?

Accepted Answer

The process follows the same principle as other treatments: you fill out a specialized medical questionnaire, a licensed physician reviews your information individually and may ask follow-up questions if needed (e.g., about previous therapies or findings). If suitable, a prescription is issued. The supply can — depending on the process — go through a preferred pharmacy or a partner process. Costs and next steps are displayed transparently during the order process. The prescription fee is 2.98€ for 1–3 strains or 4.99€ for 4–6 strains.

Question 52

Can I freely choose my pharmacy?

Accepted Answer

Whether free pharmacy choice is available depends on the process — e.g., on shipping logistics, the availability of specific cannabis strains, and legal requirements. If you can specify a preferred pharmacy, this is visible in the order process. With the partner option, the partner pharmacy handles ordering and shipping directly to you. In both cases, the procedure is transparently explained in the process.

Question 53

How many times can a prescription be redeemed?

Accepted Answer

A cannabis prescription is typically only redeemable once — like other prescriptions. If you need more, you can start a new process. If your last order was less than 6 months ago and nothing has changed regarding your health, the Quickcheck can shorten the process. The physician will still individually assess whether a new prescription is medically justifiable.

Question 54

What happens if I am not suitable?

Accepted Answer

If medical reasons speak against a prescription (e.g., contraindications, insufficient prior treatment, risks) or your information is insufficient, no prescription will be issued. You will be informed about the status. In the event of a rejection before the completion of the medical service, the prescription fee is generally refunded. If the medical review has already been fully conducted, fees may apply. The exact conditions can be found in our terms and conditions and in the 'Cancellations & Refunds' section.

Question 55

Will my health insurance be notified?

Accepted Answer

Private prescriptions typically do not involve automatic notification to statutory health insurance. You bear the costs yourself. With private health insurance or a special insurance plan, different rules may apply. Whether and how cost coverage is possible depends on your individual insurance situation. We cannot guarantee reimbursement but will provide receipts.

Question 56

Am I allowed to drive after consuming?

Accepted Answer

Under acute cannabis influence, you should under no circumstances operate a vehicle or heavy machinery. The legal situation is complex: limits apply that depend on individual reaction, dosage, and timing of intake. Even with a medical prescription, strict rules apply. This is not legal advice. When in doubt, clarify driving fitness and legal questions with your physician and a lawyer. The risk of a traffic stop with a positive result is yours.

Question 57

Are there maximum quantities?

Accepted Answer

Quantities and intervals are based on medical justifiability and applicable legal requirements. Unusually high quantities are limited or rejected. The physician determines the quantity based on your individual needs — taking into account dosage, intake intervals, and your previous experience. For initial prescriptions, smaller quantities are typically prescribed, with the option to reorder as needed.

Question 58

How do GLP-1-based weight loss injections generally work?

Accepted Answer

GLP-1 analogues (e.g., semaglutide, liraglutide) mimic a natural gut hormone released after eating. They influence appetite and satiety, slow gastric emptying, and can thus reduce calorie intake. Suitability strongly depends on BMI, pre-existing conditions, previous weight loss measures, and potential interactions. It is not a 'shortcut' but a medical therapy with clear criteria that should always be used in combination with dietary changes and exercise.

Question 59

How often is the injection administered?

Accepted Answer

The frequency of use depends on the specific medication: some products are injected daily, others weekly. The dosage is usually increased gradually (dose titration) to minimize side effects. The physician determines the exact dosage plan. Please never change the dosage or intervals on your own — even if you believe a higher dose will work faster. The injection is administered subcutaneously (under the skin), usually in the abdomen, thigh, or upper arm.

Question 60

When will I see the first results?

Accepted Answer

Initial effects (e.g., reduced hunger, slight weight loss) can occur after a few weeks. The full effect often only shows after 2–3 months, once the target dosage is reached. Results strongly depend on individual factors: dose escalation, diet, exercise, and personal response. Realistic expectations are important — there is no guarantee for a specific result or pace. Long-term success requires permanent lifestyle changes.

Question 61

Do I need to adjust my diet and exercise?

Accepted Answer

GLP-1 therapy is a tool, not a replacement for a healthy lifestyle. Medical recommendations often include: adequate protein intake (to preserve muscle mass), sufficient hydration (at least 2 liters/day), regular exercise (cardio + strength), and long-term dietary changes. Without accompanying lifestyle changes, the likelihood of regaining weight after stopping the therapy is significantly higher.

Question 62

Can I regain weight after stopping?

Accepted Answer

Studies show that after stopping GLP-1 therapies, some of the lost weight can be regained — especially if no permanent lifestyle changes were established. The therapy does not permanently 'retrain' the body. That is why it is important to develop healthy habits during the therapy that can be maintained afterward. A physician-guided tapering plan can ease the transition.

Question 63

What are the typical side effects?

Accepted Answer

The most common side effects are gastrointestinal in nature: nausea, constipation, diarrhea, and occasional vomiting. These occur particularly during the initial phase and dose increases and often improve after a few weeks. In rare cases, more serious side effects may occur (e.g., pancreatitis, gallbladder problems). That is why a thorough medical suitability assessment is important. For severe or persistent side effects: contact your physician or in emergencies 112.

Question 64

What if I miss a dose?

Accepted Answer

Depending on the product, different rules apply for missed doses. For weekly injections: if the missed dose was less than a certain number of days ago, it can often be made up — then continue the regular schedule. For daily injections: generally skip the missed dose and continue with the next regular dose. Never inject a double dose. When in doubt: read the package leaflet or seek medical advice.

Frequently Asked Questions