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Frequently Asked Questions

Answers about the process, medical review, prescriptions, medications, shipping, payment, cancellations, privacy, and email code verification.

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Getting Started & Process
7 answers

Basics, Quickcheck logic, and what to expect during the process.

Short answer

You choose from over 40 treatments, answer a medical questionnaire, a licensed physician reviews your information, and if suitable, you receive a prescription — including discreet shipping.

The entire process consists of four steps: (1) Choose a treatment — no registration required, from over 40 treatments in 6 categories. (2) Complete the medical questionnaire — only relevant questions, no unnecessary effort. (3) Medical review — a licensed physician evaluates your case individually. (4) Prescription & shipping — if suitable, the prescription is issued and sent to your home discreetly in neutral packaging. The prescription fee is a flat 2.98€. All costs are displayed transparently before you commit.
ProcessBasic principle

Short answer

Yes. The prescription fee (2.98€), medication prices, VAT, and shipping costs are displayed transparently during the process — without any registration.

You can go through the entire process up to the payment step without creating an account. Only when you want to finalize your order or when sensitive content (e.g., follow-up questions, documents, status updates) needs to be securely assigned, a brief verification via email code is required. Transparency comes first: you know exactly what you are paying before you decide.
PricesWithout login

Short answer

If you have already ordered within the last 6 months and nothing has changed health-wise, the process can be shortened — without compromising medical safety.

The Quickcheck verifies whether you have already placed an order for the same treatment within the last 6 months. If so, and you confirm that nothing has changed regarding your health, medication, and symptoms, you can skip the full questionnaire. This saves you unnecessary repetition. If something has changed — e.g., new medications, altered symptoms, or a new diagnosis — the full questionnaire will be completed to ensure medical safety.
Quickcheck

Short answer

In many cases, you will receive a response on the same day. If follow-up questions arise or demand is high, it may take up to 1 business day.

The review begins as soon as your completed questionnaire is received. With complete and clear information, it goes particularly fast — often within a few hours. If the physician has medical follow-up questions (e.g., about pre-existing conditions, medication plans, or symptoms), the processing time is extended because a decision can only be made after your response. Delays may also occur on weekends and public holidays. We do not guarantee specific timeframes — the thoroughness of the review always takes priority.
ReviewDuration

Short answer

Yes, you can pause at any time. Your entries are saved so you don't have to re-enter everything.

Your progress is automatically saved so you can pick up right where you left off if interrupted. After extended inactivity, a new verification via email code may be required for security reasons. The questionnaire itself remains saved and does not need to be restarted.
Continue

Short answer

For adults in Germany who want telemedicine treatment for planned medical concerns — e.g., skincare, men's/women's health, travel medicine, or cannabis therapy.

deinrezept offers over 40 treatments in 6 categories: men's health, women's health, skincare, sexually transmitted diseases, general medicine, and travel medicine. Whether a specific treatment is suitable in your case is decided by a licensed physician after individual review. Important: deinrezept is designed for planned medical concerns — not for acute emergencies. For life-threatening symptoms, please call 112 immediately.
Target audience

Short answer

For acute symptoms, deinrezept is not the right option. Please contact emergency services (112) or the medical on-call service (116 117) immediately.

Telemedicine is designed for planned medical concerns. For chest pain, shortness of breath, neurological symptoms, heavy bleeding, anaphylactic reactions, suicidal thoughts, or similarly acute conditions, please call emergency services at 112 immediately. For urgent but non-life-threatening concerns, the medical on-call service is available at 116 117 — including at night and on weekends. deinrezept cannot and must not replace an in-person medical examination.
Emergency
Medical Review, Follow-Up Questions & Safety
7 answers

Who decides, why follow-up questions arise, rejections, and medical responsibility.

Short answer

Your information is individually reviewed by a licensed physician — there is no AI-based decision.

Every case is evaluated by a medical professional who assesses your answers, potential contraindications, interactions with other medications, and suitability for telemedicine treatment. A prescription is only issued if the physician considers the treatment medically justifiable. There is no automatic or algorithm-based approval — the physician's decision always comes first.
PhysicianReview

Short answer

The physician needs additional information before making a decision. A follow-up question is not a sign of rejection but a safety mechanism.

Follow-up questions arise when information in the questionnaire is incomplete, when the physician needs to clarify medical details (e.g., pre-existing conditions, current medication plan, symptom progression), or when interactions need to be checked. You will receive the follow-up question by email with a link to the portal where you can respond directly. Only after your response can the physician complete the review. The faster and more completely you respond, the faster the process continues.
Follow-up question

Short answer

Be brief, specific, and thorough — include medication names, dosages, diagnoses, and how long symptoms have been present.

The more precise your answer, the faster the physician can decide. Be specific about: medication names and dosages, diagnoses (if available), how long symptoms have been present, and whether anything has changed. If the physician asks for a medication plan and you have one, follow the upload instructions in the portal. Please do not guess about medical information — it is better to honestly state 'I don't know' than to provide incorrect information.
Follow-up questionSpeed

Short answer

Yes — if medical reasons speak against it, information is incomplete, or the treatment is not justifiable via telemedicine.

A rejection may occur in cases such as: contraindications (e.g., known allergies to the active ingredient), risky interactions with medications already being taken, incomplete or contradictory information, or when the condition requires an in-person examination. Multiple orders within a short period may also be rejected. You will be informed about the status. If no medical service was provided, you will generally not be charged. If a review has already been conducted, the refund policy is governed by the terms and conditions (see Cancellations & Refunds).
Rejection

Short answer

Incorrect information can lead to a rejection and poses a safety risk. Please correct any errors at the earliest opportunity.

Incorrect or contradictory information can distort the physician's decision and, in the worst case, endanger your health. If you notice that you provided something incorrectly, correct it at the next opportunity — e.g., in a follow-up question or through support. The physician can only make decisions based on the information you provide. Intentionally providing false information may also result in a permanent ban.
Safety

Short answer

If it is necessary for the medical decision, the physician will specifically request documents via a follow-up question — e.g., a medication plan or test results.

We only request documents that are truly necessary for the medical assessment. The request comes as a follow-up question by email and can be answered in the portal. When sharing documents, please redact irrelevant personal information (e.g., insurance numbers) as long as it does not distort the medical content. All uploaded documents are encrypted during transmission and used exclusively for the medical review.
Documents

Short answer

Telemedicine at deinrezept is structured and indication-based — this is not identical to an in-person visit, but it is medically sound.

deinrezept is designed for clear, efficient processes: You answer a medical questionnaire, a licensed physician reviews your information and makes an individual decision. If needed, the physician will ask follow-up questions. For some treatments, a video consultation is optionally available. For complex or acute conditions, an in-person examination may be necessary — in such cases, your request may be rejected and you will be referred to an in-person doctor's visit.
Telemedicine
Login & Verification (Email OTP)
6 answers

6-digit code, delivery, security, common issues — no password, no magic link.

Short answer

For your protection: so that orders, follow-up questions, and medical documents are only assigned to you — and no one can order under your email.

Verification via a 6-digit email code replaces a traditional password. This is safer and simpler: you don't need to remember a password. The code ensures that you actually have access to the provided email address. This way, orders, medical follow-up questions, and status updates are reliably assigned, and misuse (e.g., orders under someone else's email) is prevented.
OTPSecurity

Short answer

Check your spam/junk/promotions folder, wait 1–2 minutes, check the email address for typos, and then request a new code.

The most common reasons for missing codes: (1) The email is in your mail provider's spam, junk, or promotions folder. (2) A typo in the email address — this is the most common reason. (3) Your mailbox is full. (4) Mail server delays — wait 1–2 minutes. If you still don't receive a code after requesting again: contact support and provide the affected email address. However, never send the code itself to anyone — it is meant only for you.
OTPCode missing

Short answer

For security reasons, the code is only valid for a few minutes. If it has expired, simply request a new one.

The short validity period protects you: even if someone intercepts an old code, it is useless after expiration. If your code has expired, simply click 'Resend code' and use the newest code. This is a normal security mechanism, not an error.
OTP

Short answer

The most recently requested code is always the valid one. Older codes are automatically invalidated.

If you have requested multiple codes in succession, use the newest one — that is the last one that arrived in your inbox. All previous codes are automatically invalidated as soon as a new one is generated. Tip: Wait 1–2 minutes after requesting before requesting again to avoid confusion.
OTP

Short answer

Yes — simply start the verification with a different email address that you have access to.

If you want to change your email address, simply enter the new address in the verification step and you will receive the code there. Note: this address will also be used for all further communication — including physician follow-up questions, status updates, and shipping notifications. Therefore, choose an address that you have permanent access to.
OTPChange email

Short answer

Usually this is caused by multiple open tabs or an outdated browser cache. A hard reload (Cmd+Shift+R) usually resolves it.

If you have multiple browser tabs with deinrezept open, one tab may display an outdated state. Solution: Hard reload with Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows). For persistent issues: clear cookies for deinrezept or try it in a private/incognito window. If the problem persists, contact support with a brief description of the error.
SessionLogout
Orders & Changes
10 answers

Order logic, initial prescription vs. follow-up prescription, discount codes, availability, changes after completion.

Short answer

Depending on the treatment, you receive either a prescription to fill at a pharmacy of your choice or a complete package including medication and shipping.

For most treatments, the supply is provided through a partner process: you receive the prescription and the medication is shipped directly to your home through a partner pharmacy. For some treatments, you receive a prescription that you can fill at a pharmacy of your choice. The order process always clearly indicates which option applies to your chosen treatment. Payment is made in two steps: first the prescription fee (2.98€) to deinrezept, then — if applicable — the medication price to the pharmacy.
OrderPrescription

Short answer

Only if it is required for delivery — e.g., for certain shipping providers that need to contact the recipient for delivery.

We only ask for a phone number when there is a specific reason — for example, when the shipping provider needs it for delivery or when contact may be necessary in case of delivery issues. The reason is displayed during the order process. Your phone number is treated confidentially and is not used for marketing purposes.
OrderContact

Short answer

Only within the scope of medical justifiability. The quantity depends on the treatment, the active ingredient, and the physician's assessment.

The physician decides based on your information what quantity is medically justifiable. Unusually high quantities are generally limited or rejected — this is for your safety and follows legal requirements. For long-term therapies (e.g., contraception, blood pressure), larger package sizes may be appropriate if the physician approves.
Quantity

Short answer

For safety and privacy reasons, the request should be made by the person concerned. Orders under a false name are not permitted.

The medical questionnaire must be completed by the person for whom the prescription is intended. Only then can the physician make a safe decision. Orders under a false name or on behalf of third parties are not permitted for legal and medical reasons and may result in rejection or suspension. The email verification additionally ensures that the order is assigned to the correct person.
Safety

Short answer

In the checkout step, before you complete the payment, there is an input field for discount codes. The discount is then immediately deducted from the total price.

Discount codes are entered in the final order step, directly before payment. After entry, the reduced price is displayed immediately. If a code does not work, please check: correct spelling (case-sensitive), validity period, minimum order value, and whether the code has already been used. Important: after completing the payment, a discount usually cannot be applied retroactively.
DiscountCheckout

Short answer

Do NOT complete the payment yet. First contact support with the code and a screenshot of the error message.

If the code is not accepted, please stop before completing the payment and contact support. Provide the code, the treatment, and ideally a screenshot of the error message. After completing the payment, retroactive discount application is generally not possible. Support can check whether the code is valid and help you further.
DiscountSupport

Short answer

Only as long as the medical review has not been completed or the prescription has not yet been issued/shipped.

After your order, medical and logistical processes begin immediately. Changes are only possible as long as the status allows — that is, before the completion of the medical review and before shipping. Delivery address changes after shipping are generally no longer possible (the shipping provider takes over). Therefore, carefully review all information before completing your order. For urgent change requests, contact support immediately with your order reference.
Changes

Short answer

You will be informed and given options: wait, a medically equivalent alternative (if available), or cancellation with a refund.

Supply shortages can occur with certain active ingredients. In this case, we will inform you and offer options: you can wait until the medication is available again, or — if medically justifiable and approved by the physician — choose an equivalent alternative. If no option works for you, the order can be cancelled and the corresponding amount refunded, depending on the processing stage.
Availability

Short answer

Depending on the treatment, this may be possible. Each medication is evaluated separately by the physician, and multiple prescriptions may be issued.

Multiple orders are possible but more complex: the physician reviews each medication individually for suitability and interactions. Separate prescriptions may be required, and prices/shipping may be split. Processing time may be somewhat longer with multiple medications. All costs are displayed transparently before completion.
Multiple orders

Short answer

Not always. If you have already ordered within the last 6 months and nothing has changed, you can use the shortened Quickcheck.

The Quickcheck detects whether you have recently ordered the same treatment. If so, and you confirm that nothing has changed regarding your health, medication, and symptoms, the questionnaire is shortened. If you indicate changes — e.g., new medications, altered symptoms, or a new diagnosis — the full questionnaire is required for safety reasons. This ensures that the physician always makes decisions based on up-to-date information.
QuickcheckQuestionnaire
Prices, Payment & Invoices
7 answers

Cost breakdown, 2-step payment, payment methods, money-back guarantee on rejection.

Short answer

Payment is made in two steps: (1) a prescription fee of 2.98€ to deinrezept and (2) the medication price to the pharmacy. All costs are shown before you complete the order.

The total costs are transparently composed: Step 1 is the flat prescription fee of 2.98€, which covers the medical review and prescription issuance. Step 2 is the medication price, which varies depending on the active ingredient, dosage, and package size — this is paid to the partner pharmacy. Shipping costs and VAT are also displayed before completion. There are no hidden fees and no retroactive surcharges. You know exactly what you are paying before you decide.
Costs

Short answer

The prescription fee (2.98€) is a separate, clearly listed item. Shipping costs, if applicable, are transparently displayed in the checkout.

The 2.98€ prescription fee covers the medical review and prescription issuance. The medication price is charged separately. If shipping costs apply, they are listed as a separate item in the checkout. The exact breakdown of all items — including VAT — is always shown before the binding completion. No surprise additional costs.
CostsTransparency

Short answer

We offer various payment methods, including credit card (Visa, Mastercard, Amex), PayPal, Klarna, Google Pay, and Apple Pay.

The available payment methods are displayed in the checkout step. We currently support, among others: credit cards (Visa, Mastercard, American Express), PayPal, Klarna, Google Pay, and Apple Pay. The availability of individual methods may vary by region or risk checks by the payment provider. All payments are securely processed through our payment service provider (Stripe). deinrezept does not store credit card data.
Payment methods

Short answer

Common reasons: credit card limit reached, 2-factor authorization not confirmed in the banking app, incorrect card details, or a technical issue with the payment provider.

Please check first: (1) Is your credit card limit sufficient? (2) Did you authorize the 2-factor confirmation in your banking app? Many banks require active confirmation for online payments. (3) Are the entered card details correct (number, expiration date, CVV)? (4) Is the card accepted for online payments abroad? If it still does not work, try a different payment method (e.g., PayPal instead of credit card). For persistent issues, contact support with the time and error message — but never send card details to support.
PaymentDeclined

Short answer

A discreet transaction description appears. Depending on the payment provider, a neutral merchant name may be displayed.

We ensure discretion in banking transactions as well. The exact description depends on the payment service provider (Stripe) and your bank. Typically, a neutral description appears that does not directly indicate medical content. If you are unsure which transaction belongs to your order, contact support with the approximate amount and date.
DiscretionBank statement

Short answer

Yes. You will receive an order confirmation by email and can view receipts in the portal once they are available.

After completing the order, you will receive a confirmation by email. Further receipts and status updates can be found in your portal. Depending on the service and partner, separate invoices for the prescription fee and the medication may be generated. If you cannot find a specific receipt, contact support with your email address and order reference.
Invoice

Short answer

That depends on your insurance and the treatment. deinrezept works with private prescriptions, which are not automatically reimbursed by statutory health insurance.

The prescriptions issued through deinrezept are generally private prescriptions. Whether your statutory or private health insurance reimburses the costs depends on your plan and the specific indication. We can provide you with receipts for the services rendered but make no guarantees regarding cost coverage by health insurance. Check with your insurance provider whether and under what conditions reimbursement is possible.
Health insurance
Prescriptions & Redemption
6 answers

Online vs. paper, duration, preferred pharmacy, prescription cancellation.

Short answer

That depends on the treatment and legal requirements. The order process clearly indicates whether you will receive a digital prescription or a paper prescription.

Depending on the medication and legal requirements, a digital prescription, digital prescription information, or a traditional paper prescription may be required. For example, certain controlled substances (such as medical cannabis) require a narcotics prescription in paper form, which is delivered by mail. For many other treatments, the prescription is issued digitally and transmitted directly to the partner pharmacy. The process always transparently shows which form applies and how you redeem the prescription.
Prescription

Short answer

For most planned treatments where a physician can decide based on the questionnaire — e.g., contraception, skincare, hair loss, or travel medicine.

Online prescriptions are suitable for treatments that do not require a physical examination and where the physician can make an informed decision based on your information. deinrezept offers over 40 treatments in 6 categories for which an online prescription may be available. An online prescription is not suitable for, e.g., acute emergencies, unclear symptoms requiring a physical examination, or certain medications with special legal requirements. The process automatically shows whether an online prescription is offered for your chosen treatment.
Online prescription

Short answer

After medical approval, a digital prescription is usually available immediately. For paper prescriptions, add 1–3 business days for postal delivery.

The total duration consists of: (1) the medical review — typically a few hours to 1 business day, and (2) delivery — digital immediately, paper by mail 1–3 business days depending on region. If the physician has follow-up questions, the review time is extended because a decision can only be made after your response. You will receive status updates by email and in the portal. If you have not received any information after approval, check your portal or contact support.
DurationPrescription

Short answer

If the treatment process allows it: yes. Otherwise, the supply is handled through the designated partner process with discreet shipping directly to you.

For some treatments, you can specify a preferred pharmacy and receive a prescription to fill there. For other treatments, the process is optimized for partner pharmacies that ship the medication directly to your home. The order process clearly indicates which option applies to your treatment. If the preferred pharmacy option is available, you will find the input option in the process.
Preferred pharmacy

Short answer

Check your status in the portal. If nothing changes for an extended period, contact support with your order reference.

Delays can have various reasons: the physician has follow-up questions, the pharmacy has not yet responded, or the medication is currently unavailable. You can check your current status in the portal at any time. If the status remains unchanged for an extended period (e.g., more than 2 business days after prescription issuance), contact support with your order reference — we can then investigate.
Preferred pharmacySupport

Short answer

Only as long as the medical review has not been completed and the prescription has not yet been issued.

Once a licensed physician has conducted the review and issued a prescription, cancellation is generally no longer possible or only partially possible — the medical service has already been provided. Before this point, cancellation is possible. In any case, contact support early. The exact cancellation terms can be found in our terms and conditions. In the event of a rejection by the physician, the prescription fee is generally refunded (see money-back guarantee).
CancellationPrescription
Medications, Availability & Usage
6 answers

Authenticity, side effects, off-label use, alternatives, intended purpose.

Short answer

Yes. All medications are sourced through regulated, licensed supply chains from pharmacies — no unofficial sources.

The medications are sourced exclusively through regulated and licensed supply chains that comply with German pharmaceutical standards. The supply is handled through partner pharmacies that are subject to applicable quality and safety regulations. If you have questions about a specific manufacturer or product, contact support — we will help you.
Authenticity

Short answer

No. Use medications exclusively for the purpose for which they were prescribed to you. Unauthorized change of purpose can be dangerous.

Using a medication outside the intended indication (off-label use) can increase risks and lead to unwanted side effects. The physician prescribes the medication based on your information for a specific purpose. Do not change the use on your own. If in doubt, consult your physician or pharmacist. If you need a different treatment, simply start a new process for the relevant concern.
Off-labelSafety

Short answer

Read the package leaflet. For mild side effects, monitor them; for severe or unusual symptoms, seek medical help. In emergencies: 112.

Mild side effects (e.g., headaches, mild nausea) are possible with many medications and are often temporary — the package leaflet informs you about common side effects. For severe, unexpected, or persistent symptoms: stop taking the medication and seek medical help. In acute emergencies (difficulty breathing, swelling, rapid heartbeat), call 112 immediately. You can also ask a follow-up question in the portal or contact support if it concerns your ongoing treatment.
Side effects

Short answer

Do not change the dosage on your own. Consult a physician to discuss the next steps.

The effectiveness of a medication depends on many factors: dosage, individual tolerance, timing of intake, concurrently taken medications, and lifestyle. Please never change the dosage on your own — increasing it without medical instruction can be dangerous. If you do not notice any effect after a reasonable time, start a new request or contact support to discuss the next steps. An alternative or dosage adjustment may be appropriate.
Effectiveness

Short answer

Only within the scope of medical justifiability and legal limits. For long-term therapies, regular reorders may be more appropriate.

For long-term therapies (e.g., contraceptives, blood pressure medications), larger package sizes may be approved by the physician. Unusually high individual quantities are limited or rejected for safety and legal reasons. For regular needs, the reorder function is available: if you reorder within 6 months and nothing has changed, the process can be shortened via the Quickcheck.
QuantityLong-term

Short answer

Use the treatment search on the homepage or contact support. We offer over 40 treatments — your concern may be listed under a different name.

If you cannot find a specific medication or treatment, there may be various reasons: the product is offered under a different name or in a different category, it is currently unavailable, or there are legal/medical reasons why it cannot be offered via telemedicine. Try the search function on the homepage or browse the 6 treatment categories. If you still can't find it, contact support — we can tell you whether there are alternatives or planned availability.
Search
Cannabis Therapy (Prescription & Supply)
8 answers

Indications, process, prices, redemption, quantities, insurance, driving fitness.

Short answer

Depending on the individual situation, e.g., chronic pain, sleep problems, neurological conditions (e.g., spasticity), or treatment-resistant symptoms. The decision is always made by a physician on a case-by-case basis.

Medical cannabis is discussed in the context of chronic pain, sleep disorders, neurological conditions (e.g., spasticity in MS), treatment-resistant symptoms, and certain psychological conditions. Whether it is suitable in your specific case depends on your history: what treatments have you already tried? What diagnoses are present? What risks and interactions exist? There is no blanket indication — the physician decides individually based on your information.
CannabisIndication

Short answer

Fill out the questionnaire → medical review → possible follow-up questions → if suitable, prescription issuance and supply through a pharmacy/partner.

The process follows the same principle as other treatments: you fill out a specialized medical questionnaire, a licensed physician reviews your information individually and may ask follow-up questions if needed (e.g., about previous therapies or findings). If suitable, a prescription is issued. The supply can — depending on the process — go through a preferred pharmacy or a partner process. Costs and next steps are displayed transparently during the order process. The prescription fee is 2.98€ for 1–3 strains or 4.99€ for 4–6 strains.
CannabisProcess

Short answer

If the respective process provides for free pharmacy choice: yes. Otherwise, the supply is handled through the partner process.

Whether free pharmacy choice is available depends on the process — e.g., on shipping logistics, the availability of specific cannabis strains, and legal requirements. If you can specify a preferred pharmacy, this is visible in the order process. With the partner option, the partner pharmacy handles ordering and shipping directly to you. In both cases, the procedure is transparently explained in the process.
CannabisPharmacy

Short answer

Generally only once per prescription. For further needs, a new (potentially shortened) process is required.

A cannabis prescription is typically only redeemable once — like other prescriptions. If you need more, you can start a new process. If your last order was less than 6 months ago and nothing has changed regarding your health, the Quickcheck can shorten the process. The physician will still individually assess whether a new prescription is medically justifiable.
CannabisPrescription

Short answer

Then no prescription will be issued. The prescription fee is generally refunded if no medical service was fully provided.

If medical reasons speak against a prescription (e.g., contraindications, insufficient prior treatment, risks) or your information is insufficient, no prescription will be issued. You will be informed about the status. In the event of a rejection before the completion of the medical service, the prescription fee is generally refunded. If the medical review has already been fully conducted, fees may apply. The exact conditions can be found in our terms and conditions and in the 'Cancellations & Refunds' section.
CannabisRejection

Short answer

Not automatically. Cannabis prescriptions through deinrezept are private prescriptions that are not automatically reported to statutory health insurance.

Private prescriptions typically do not involve automatic notification to statutory health insurance. You bear the costs yourself. With private health insurance or a special insurance plan, different rules may apply. Whether and how cost coverage is possible depends on your individual insurance situation. We cannot guarantee reimbursement but will provide receipts.
CannabisHealth insurance

Short answer

Under acute influence: no. Driving fitness and legal limits are individual and strict — when in doubt, do not drive and seek legal advice.

Under acute cannabis influence, you should under no circumstances operate a vehicle or heavy machinery. The legal situation is complex: limits apply that depend on individual reaction, dosage, and timing of intake. Even with a medical prescription, strict rules apply. This is not legal advice. When in doubt, clarify driving fitness and legal questions with your physician and a lawyer. The risk of a traffic stop with a positive result is yours.
CannabisTraffic

Short answer

Yes. There are both legal and medical upper limits. The specific quantity is determined by the physician individually.

Quantities and intervals are based on medical justifiability and applicable legal requirements. Unusually high quantities are limited or rejected. The physician determines the quantity based on your individual needs — taking into account dosage, intake intervals, and your previous experience. For initial prescriptions, smaller quantities are typically prescribed, with the option to reorder as needed.
CannabisQuantity
Weight Management (Weight Loss Injection / GLP-1)
9 answers

Mechanism of action, application, expectations, risks, comorbidities.

Short answer

They influence satiety and hunger regulation, thus reducing appetite and calorie intake — but they do not replace a healthy lifestyle.

GLP-1 analogues (e.g., semaglutide, liraglutide) mimic a natural gut hormone released after eating. They influence appetite and satiety, slow gastric emptying, and can thus reduce calorie intake. Suitability strongly depends on BMI, pre-existing conditions, previous weight loss measures, and potential interactions. It is not a 'shortcut' but a medical therapy with clear criteria that should always be used in combination with dietary changes and exercise.
GLP-1Mechanism

Short answer

Depending on the product, daily or weekly — exactly as directed by the physician. The dosage is gradually increased (titration).

The frequency of use depends on the specific medication: some products are injected daily, others weekly. The dosage is usually increased gradually (dose titration) to minimize side effects. The physician determines the exact dosage plan. Please never change the dosage or intervals on your own — even if you believe a higher dose will work faster. The injection is administered subcutaneously (under the skin), usually in the abdomen, thigh, or upper arm.
GLP-1Application

Short answer

Many users report visible changes after 4–8 weeks. Sustainable results usually appear after several months.

Initial effects (e.g., reduced hunger, slight weight loss) can occur after a few weeks. The full effect often only shows after 2–3 months, once the target dosage is reached. Results strongly depend on individual factors: dose escalation, diet, exercise, and personal response. Realistic expectations are important — there is no guarantee for a specific result or pace. Long-term success requires permanent lifestyle changes.
GLP-1Expectations

Short answer

Yes — the injection supports the process but does not replace healthy habits. For sustainable results, diet and exercise are crucial.

GLP-1 therapy is a tool, not a replacement for a healthy lifestyle. Medical recommendations often include: adequate protein intake (to preserve muscle mass), sufficient hydration (at least 2 liters/day), regular exercise (cardio + strength), and long-term dietary changes. Without accompanying lifestyle changes, the likelihood of regaining weight after stopping the therapy is significantly higher.
GLP-1Lifestyle

Short answer

Yes, that is possible and even likely if old habits return. That is why sustainable changes are so important.

Studies show that after stopping GLP-1 therapies, some of the lost weight can be regained — especially if no permanent lifestyle changes were established. The therapy does not permanently 'retrain' the body. That is why it is important to develop healthy habits during the therapy that can be maintained afterward. A physician-guided tapering plan can ease the transition.
GLP-1Sustainability

Short answer

Common: nausea, constipation, diarrhea — usually temporary and strongest during the titration phase. Rare: more serious side effects.

The most common side effects are gastrointestinal in nature: nausea, constipation, diarrhea, and occasional vomiting. These occur particularly during the initial phase and dose increases and often improve after a few weeks. In rare cases, more serious side effects may occur (e.g., pancreatitis, gallbladder problems). That is why a thorough medical suitability assessment is important. For severe or persistent side effects: contact your physician or in emergencies 112.
GLP-1Side effects

Short answer

Do not double up on your own. Follow the instructions in the package leaflet or contact your physician.

Depending on the product, different rules apply for missed doses. For weekly injections: if the missed dose was less than a certain number of days ago, it can often be made up — then continue the regular schedule. For daily injections: generally skip the missed dose and continue with the next regular dose. Never inject a double dose. When in doubt: read the package leaflet or seek medical advice.
GLP-1Dosage

Short answer

Possibly — but this must be individually and carefully assessed, as interactions with existing medications need to be considered.

Especially with type 2 diabetes, GLP-1 therapy can be medically beneficial — some active ingredients are even primarily approved for this purpose. With high blood pressure or other comorbidities, a careful assessment is required: medication plans, current lab values, risk profiles, and target values must be considered. The physician checks in the questionnaire whether the therapy is compatible with your existing medications and conditions.
GLP-1Comorbidities

Short answer

GLP-1 therapies are generally contraindicated (not suitable) during pregnancy and breastfeeding.

During pregnancy and breastfeeding, most GLP-1 therapies are not suitable and represent an exclusion criterion. If you are pregnant, planning a pregnancy, or breastfeeding, be sure to indicate this in the questionnaire. The physician will reject the treatment in this case. If you become pregnant during the therapy, stop the medication and consult your physician immediately.
GLP-1Pregnancy
Sick notes (AU)
2 answers

Why deinrezept does not issue sick notes and where you can get one.

Short answer

No. deinrezept does not issue certificates of incapacity for work, neither on paper nor as an eAU.

At deinrezept, a doctor reviews your information for a private prescription. Sick notes are not part of our service. If you need one, please contact your GP practice or a practice with video consultations that issues sick notes.
AUeAUsick note

Short answer

No, we do not issue such certificates either.

Certificates for school, training, university or employers are not part of our service. Your doctor's practice is the right place for this.
certificateschool/university
IT & Technical Issues (Troubleshooting)
3 answers

Order/download not working, browser, cache/cookies, email delivery.

Short answer

Hard reload (Cmd/Ctrl+Shift+R), clear cache/cookies, try a different browser (Chrome/Safari/Firefox), or use a different device.

The most common technical problems are caused by outdated browser data. Try the following steps: (1) Reload the page with Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows). (2) Clear cache and cookies for deinrezept. (3) Try a different browser (e.g., Chrome instead of Safari). (4) Try a different device. (5) If you are on a corporate network, a firewall filter may be blocking the checkout — try via Wi-Fi/mobile data. If nothing helps, contact support with a brief description of the error, your browser/device, and a screenshot.
TechnicalCheckout

Short answer

Check your spam/junk/promotions folder, wait 1–2 minutes, check the email address for typos, and request again.

Emails can be delayed or not arrive for various reasons: (1) Your mail provider's spam/junk filter — check all subfolders. (2) A typo in the email address — the most common reason. (3) Mailbox full — delete old emails and try again. (4) Mail server delay — wait 1–2 minutes. (5) Corporate mail servers sometimes block external emails. If it still does not work, contact support and provide the affected email address (not the code).
TechnicalEmail

Short answer

Clear cache/cookies, disable popup blocker, try a different browser/device. On a corporate network: try a different network.

Downloads can fail for various reasons: (1) Browser cache is outdated — clear cache/cookies and try again. (2) Popup blocker is preventing the download — disable it for deinrezept. (3) Browser incompatibility — try a different browser (Chrome, Firefox, Safari). (4) On a corporate network, firewalls or content filters may block downloads — try via Wi-Fi or mobile data. (5) On a smartphone: try the download on a desktop computer. If the problem persists, contact support.
TechnicalDownload
Shipping, Delivery & Discretion
9 answers

Tracking, parcel locker/post office, temperature, delivery issues, countries, returns.

Short answer

Maximum discretion: neutral packaging with no medical references, no indication of the contents. A neutral description also appears on your bank statement.

Discretion is very important to us — from ordering to delivery. Your package arrives in neutral packaging with no visible references to the contents, the sender service, or medical products. A discreet transaction description also appears on your bank statement. No neighbor, delivery driver, or roommate can tell from the package what is inside.
Discretion

Short answer

After medical approval, usually 2–5 business days, depending on availability, shipping method, and region.

The total delivery time consists of two phases: (1) Medical review — usually a few hours to 1 business day. (2) Shipping — after approval and prescription issuance, usually 2–5 business days, depending on medication availability, shipping provider, and delivery region. For paper prescriptions (e.g., narcotics prescriptions for cannabis), postal transit time is added. You will receive status updates by email and in the portal. Delays may occur on public holidays and weekends.
Delivery time

Short answer

In the portal under your order status or in the shipping confirmation email, as soon as the package is in transit.

Tracking information becomes available once the package has been handed over to the shipping provider. You can find the tracking number in the portal under your order status and in the shipping confirmation email. Note: it may take a few hours for the shipping provider to update the tracking information. If you have not received shipping information more than 2 business days after approval, contact support.
Tracking

Short answer

Check with neighbors, your mailbox, and agreed drop-off locations. If nothing is found: contact support promptly — we will clarify it with the shipping partner.

Sometimes a package is delivered to neighbors, left at an agreed drop-off location, or placed in the mailbox (for small shipments). Check these possibilities first. If you cannot find the package, contact support as soon as possible with your order reference — we can then track the delivery together with the shipping provider. The sooner you report it, the easier the tracking is.
Delivery

Short answer

Generally not. After handover to the shipping provider, address changes are usually not possible. Check the address carefully before completing your order.

Once the package has been handed over to the shipping provider, we no longer have direct influence on the delivery. Some shipping providers offer the option to redirect via their app/website — but this is not guaranteed. Therefore: check your delivery address especially carefully before completing your order. If you need a change before shipping, contact support immediately.
Change address

Short answer

If the shipping partner and the product support it: yes. You will need the correct postal number and parcel locker/post office number.

Delivery to DHL parcel lockers or post offices is possible with some shipping methods. You will need to provide correct information during the order process: postal number (your personal DHL parcel locker number) and the parcel locker/post office number. If this option is not offered for your order, it is not available for the respective shipping method or product (e.g., for temperature-sensitive medications or age verification).
Parcel lockerPost office

Short answer

With special cooling/packaging and adapted logistics. This may affect delivery windows and return options.

Temperature-sensitive medications (e.g., GLP-1 injections) are shipped with special cooling packaging and, if necessary, express shipping to maintain the cold chain. This may mean that specific delivery days or windows apply and that parcel locker delivery is not possible. Returns may also be restricted for temperature-critical products (cold chain must be maintained). Details are shown during the order process. If you are unsure, contact support before completing your order.
Temperature

Short answer

Currently primarily to Germany. Shipping to other countries is heavily regulated — the available delivery destinations are shown in the checkout.

The shipping of medications is subject to strict national and international regulations. We currently deliver primarily within Germany. Whether delivery to other countries (e.g., Austria, Switzerland) is possible depends on the treatment, the medication, and the legal requirements. In the checkout, only the actually available delivery options are displayed. We are continuously working to expand the offering.
Countries

Short answer

Contact support with your order reference. We will check the status and offer you options: reshipment or refund.

Returns can have various reasons: the package was undeliverable, the recipient was not found, acceptance was refused, or the address was incorrect. Contact support as soon as possible with your order reference. Depending on the product and condition of the return, we offer: reshipment (possibly to a corrected address) or a refund. Note: for medications, returns may be restricted for safety and hygiene reasons (cold chain, packaging integrity).
ReturnsUndeliverable
Express & Special Delivery Options
2 answers

Availability, cutoff times, tracking, cancellation on delay.

Short answer

If express delivery is available, it is shown as an option in the checkout — depending on region, time, and partner availability.

Express options are not available for all treatments and regions. When express is offered, you will see the option in the checkout with the exact conditions: order deadline (cutoff time), delivery area, surcharge, and estimated delivery time. Note that even with express shipping, the medical review takes time — express refers to the shipping, not the medical evaluation.
Express

Short answer

We review each case individually: reshipment, adjustment of the delivery option, or refund of the express surcharge.

For express, stricter cutoff times and availability rules apply. If an express delivery does not arrive as promised — e.g., because the medication was not available in time or the shipping provider delayed the delivery — we review the case individually. Possible solutions: renewed express shipping, switch to standard shipping with a refund of the express surcharge, or a full refund. Contact support with your order reference.
ExpressDelay
Cancellation, Withdrawal & Refunds
4 answers

Money-back guarantee on rejection, cancellation conditions, refund timelines.

Short answer

Yes, but only as long as the medical review has not been completed or the prescription has not yet been issued/shipped.

Cancellation is possible as long as no irreversible step has occurred. Once the physician has conducted the review and issued a prescription, the medical service has been provided and cancellation may be excluded or only partially possible. Before this point: contact support immediately with your order reference. The sooner you report it, the greater the chance of a full cancellation and refund.
Cancellation

Short answer

Yes — if the physician rejects your request, the prescription fee is generally fully refunded (money-back guarantee).

If the physician rejects your request after review — e.g., due to contraindications, unsuitable indication, or medical concerns — the prescription fee (2.98€) is generally fully refunded. You only pay if you actually receive a prescription. The refund is processed automatically via the original payment method. The medication payment (step 2) is only charged if the medication is actually shipped.
RefundRejection

Short answer

After review of the return. Note: for medications, returns may be restricted for safety reasons.

The refund is processed after receipt and review of the return — usually within 5–10 business days. For medications, special rules apply: for safety and hygiene reasons (cold chain, packaging integrity), medications generally cannot be returned after opening. If the goods were delivered damaged or defective, support will review your case individually. Contact support with photos of the damage and your order reference.
ReturnRefund

Short answer

For medical services that begin before the withdrawal period expires (e.g., medical review), the right of withdrawal may expire early.

The right of withdrawal may expire early under certain conditions — particularly if you have agreed to the immediate provision of the service (medical review) and were informed that you thereby forfeit your right of withdrawal. The exact regulations can be found in our terms and conditions and the withdrawal policy, which are shown to you before completion. If you have questions, contact support or seek legal advice if in doubt.
WithdrawalTerms and conditions
Account, Portal & Status
5 answers

Access, order status, reordering, addresses, changing email.

Short answer

In the portal under your orders section. There you will find the current status, physician follow-up questions, and shipping information.

Once you are verified, you can view your order status in the portal at any time: whether the medical review is in progress, whether follow-up questions are open, whether the prescription has been issued, and whether shipping has occurred. You also receive status updates by email. In the portal, you can also find documents (e.g., sick leave certificates) and respond to physician follow-up questions.
StatusPortal

Short answer

Yes, as long as the package has not been shipped yet. After shipping, a change is generally no longer possible.

Before shipping, you can change your delivery address through support — contact them with your order reference. After handover to the shipping provider, an address change is generally not possible. Some providers offer redirection through their app, but that is outside our control. Therefore, check your address especially carefully before completing your order.
Address

Short answer

Yes — but use an address that you have permanent access to, as all notifications and follow-up questions are sent there.

Your email address is the central communication channel: verification codes, status updates, physician follow-up questions, and shipping notifications are sent there. If you change the address, a new verification via code may be required. Choose an address that you have permanent and regular access to. The change can be made in the portal or through support.
Email

Short answer

Yes. If you reorder within 6 months and nothing has changed, the Quickcheck significantly shortens the process.

The reorder function detects whether you have recently ordered the same treatment. If your last order was less than 6 months ago and you confirm that nothing has changed regarding your health, the questionnaire is shortened. This saves you time on repeat orders. Medical safety is maintained: the physician also individually reviews whether a new prescription is medically justifiable in the shortened process.
Reorder

Short answer

Via the unsubscribe link at the bottom of every newsletter email or through support.

Every newsletter email contains an unsubscribe link at the bottom. One click removes you from the mailing list immediately. If the link does not work or you can no longer find the newsletter, contact support with your email address and request to be unsubscribed. Important: transactional emails (e.g., order confirmations, verification codes, status updates) are not affected — you will continue to receive those.
Newsletter
Privacy & Data Rights (GDPR)
5 answers

What data we need and why, encryption, servers in Germany, access/deletion requests.

Short answer

Only data necessary for the medical review, order processing, and legal obligations: contact details, order data, and — if you provide them — health data from the questionnaire.

We store: (1) Contact details (email, phone number if needed for delivery). (2) Order data (treatment, medication, delivery address, payment status). (3) Health data from the questionnaire — these are used exclusively for the medical review. (4) Technical data (session logs) for security and error analysis. All data is encrypted during transmission, stored on servers in Germany, and is not sold to third parties or used for advertising.
GDPRData

Short answer

Because it is a special category under GDPR Article 9 and the strictest protection requirements apply. We process it exclusively for the medical review.

Health data is among the most sensitive personal data and is subject to special protection requirements under GDPR Article 9. We minimize collection: only the data the physician needs for an informed decision is requested. The data is encrypted during transmission and storage, used exclusively for medical review and processing, and never disclosed to third parties or used for other purposes. Our servers are located in Germany and are subject to strict European data protection regulations.
Health data

Short answer

As briefly as possible, as long as legally required. Contract data is subject to legal retention periods (e.g., 10 years for tax-relevant documents).

The storage duration depends on the purpose and legal obligations: contract data (orders, invoices) is subject to tax retention periods of up to 10 years. Medical documentation may also be subject to retention requirements depending on the treatment. Technical logs are generally deleted after a shorter period. After the retention period expires, the data is deleted or anonymized. Details can be found in our privacy policy.
Retention period

Short answer

Yes. Under GDPR, you have the right to access, rectification, and deletion of your data — provided no legal retention obligations apply.

You can request access to your stored data, its rectification, or deletion at any time. Contact support or the entity named in the privacy policy for this purpose. If legal retention obligations exist (e.g., tax deadlines, medical documentation requirements), certain data cannot be immediately deleted but can be blocked. Processing is generally completed within 30 days, as provided by the GDPR.
AccessDeletion

Short answer

We use only technically necessary cookies for login/session and security. Optional tracking only occurs with your explicit consent.

Technically necessary cookies are required for the website to function — e.g., for login/session management, the email verification code, and protection against cross-site attacks. These cookies are set automatically and do not contain tracking data. If analytics or marketing cookies are used (e.g., to improve the website), this only occurs with your explicit consent via the cookie banner. You can change your settings at any time.
Cookies
Operator, role of the platform and verification
5 answers

Who operates deinrezept.de, what role the platform plays and how you can check the details independently.

Short answer

deinrezept.de is operated by MEDICARE HEALTH GROUP LTD, registered in England and Wales under company number 17089430.

deinrezept.de is operated by MEDICARE HEALTH GROUP LTD. The company is registered with Companies House, the company register for England and Wales, under company number 17089430 (status: Active). Registered office: First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom. The director is Houssem Sefi. The same details appear in the imprint.
OperatorCompanies HouseImprint

Short answer

Via the public entry at Companies House, the UK company register.

The entry for MEDICARE HEALTH GROUP LTD is available in the public register at Companies House. It shows the registered office, company status, incorporation date and the appointed director. Please note: the register shows the information that the company itself has filed. Details retrieved on 04.10.2026.
Companies House: MEDICARE HEALTH GROUP LTD
VerificationRegister

Short answer

The company operates the technical platform. Medical decisions and the supply of medicines rest with the doctor and the pharmacy.

MEDICARE HEALTH GROUP LTD operates the technical mediation platform. The doctor working on the platform acts independently and makes the medical decisions. The medicine is supplied by the mail-order pharmacy. The platform itself does not provide any medical or pharmaceutical services. This is described in section 2 of the terms and conditions (subject matter and role of the platform).
RolePlatform

Short answer

Up to three separate contracts: use of the platform, treatment, and purchase of the medicine from the mail-order pharmacy.

Under the terms and conditions (section 2), up to three independent contractual relationships are formed: (1) a contract with the platform for the technical infrastructure, (2) a treatment contract with the doctor, (3) a purchase contract with the mail-order pharmacy for the prescribed medicine.
Terms and conditions
TermsContracts

Short answer

In the imprint and the privacy policy.

The legal information is in the imprint, the information on data processing in the privacy policy. There you will also find the operator's full address and contact options.
ImprintPrivacy policy
ImprintPrivacy
Important notice

This FAQ is for general guidance and does not replace individual medical advice. In emergencies, please call the emergency services (112) or the medical on-call service 116117.